ReturnS Policy
Overview
At HQBS, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Returns Policy outlined below.
Eligibility for Returns
We accept returns within 14 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Software and digital products may be subject to additional terms and restrictions.
How to Initiate a Return
To initiate a return, please contact our customer service at contact@quicbook24.shop or +1 (252) 528 99 25 to obtain a return authorization. Include your order number and reason for the return in your communication.
Return Authorization
Upon receiving your return request, we will provide you with a return authorization (RA) number and instructions on how to return the item.
Shipping Costs
restocking fee : No restocking fee
NO COST For defective products
This happens when the product is incorrect, damaged by the carrier, or defective in another way
NO COST For customer remorse
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
Exchanges
If you wish to exchange an item, please contact our customer service to arrange for an exchange. Additional shipping costs may apply.
Exceptions
Certain items, such as personalized or custom products, may not be eligible for return unless they are defective or damaged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We may require photos or additional information to process a replacement or refund.
Changes to the Returns Policy
HQBS reserves the right to update or modify this Returns Policy at any time without prior notice. Please review this policy periodically for any changes.
Contact Information
If you have any questions or concerns about our Returns Policy, you can contact us at:
HQBS 17800 Castleton Street, #155, City of industry, Ca 91748 United States
Phone: +1 (252) 528 99 25
Email: contact@quicbook24.shop